We offer a 30-day return window from the date of delivery. Please note that resale and final sale items are not eligible for returns. Below is a detailed policy that outlines the terms and conditions for returns and refunds on our website:
Please note: Until you are sure whether the item is suitable for your space, please retain the original packaging.
Cancellation
Customers can request a full refund after placing an order and before the order has been shipped.
Important: If customers cancel an order while the item is in transit, we will make every effort to stop the delivery. However, if delivery cannot be canceled, you may refuse the package upon arrival. Please do not open the package if you intend to refuse delivery. Once the item has been properly delivered, this will be considered a return, and our standard return policy will apply.
Return shipping fees & How to return?
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For returns due to product defects, shipping damage, or an incorrect item received: We will cover the return shipping cost. We will provide a prepaid return shipping label and send it to your email address. You can download and print the label and use it to return the item at no cost to you.
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For returns due to personal reasons: You are responsible for the return shipping cost. You may arrange your own shipping method, or you may request a return shipping label from us. If we provide the label, the actual return shipping cost will be deducted from your refund. The return shipping cost is based on the carrier's actual rates.
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Restocking Fee: We do not charge a restocking fee for returned items.
Return address:
13360 Molette St, Santa Fe Springs, CA 90670, United States
Return:
If you would like to initiate a return, please email hello@artleon.com to start the return process. Please provide proof of purchase.
You may return the item under the following conditions:
- We offer a 30-day return window from the date of delivery. The item must be returned within 30 days of receiving your order.
- The product must be returned with all the original packaging, parts kit, and manual.
- Art Leon reserves the right to decline returns that do not meet the conditions outlined in this policy.
- To receive a full refund, items must be in brand new, unused condition with all original packaging, hardware, and manuals included. If you intend to return the item, please don not assemble or install the item. If an item is returned damaged, missing parts, assembled, or shows signs of wear not caused by our error, customer support will evaluate the condition and contact you regarding any applicable deduction before issuing the remaining refund. Please contact our customer service team at hello@artleon.com.
- A natural leather scent may be present after unpacking due to the characteristics of genuine leather and the manufacturing process. We recommend allowing the product to air out in a well-ventilated area before use. If you experience any concerns, please contact our customer service team for assistance.
- If you experience any product issues, such as missing parts or defects, please contact our customer service team for assistance.
Refund
Once we receive your returned item, we will notify you via email, and we will issue a refund to the original payment method used for the purchase. Please note that it may take up to 5-10 business days for your refund to be processed and reflected in your account, depending on your payment method and bank.
If you haven't received your refund, please double-check your bank account and contact the payment company used for the purchase and your bank first. If you still have not received your refund, please contact us at hello@artleon.com.
Lost or Damaged Packages
If your package is unfortunately lost or damaged, please get in touch with us right away via hello@artleon.com. We will find the solution for you.