Shipping & Orders Q & A
Do I need to pay for shipping?
- We offer free ground shipping on eligible orders within the continental United States - with no minimum order value. Please refer to our Shipping Policy for more information.
Do you ship to Canada / Mexico/ Australia?
- We currently ship only within the continental United States. We do not ship to Canada, Mexico, Australia, or other countries at this time.
Can I purchase extra accessories?
- We are currently unable to sell accessories individually. However, if you need something, please feel free to contact us and we'll check to see if we have what you need.
Are there any discounts available for placing large orders?
- Discounts may be available for large orders. Please contact us and we will review your request.
How do I confirm my order?
- An order confirmation email will be sent to you when you place your order. Once your order has been shipped, we will send you a notification with the tracking information. You also can enter your order number and email address to check your order status on our track your order page.
Would there be any charges for returning an item?
- Return shipping fees depend on the reason for return. If the return is due to product defects, damage during shipping, or an incorrect item, we cover the return shipping. If the return is for personal reasons, the customer is responsible for return shipping costs.
- We offer a 30-day return period. Please refer to our Return & Refund Policy for more information.
What should I do if my shipment is lost or damaged?
- If your package is unfortunately lost or damaged, please get in touch with us right away via hello@artleon.com. We will find the best solution for you.
Product Q & A
What is the maximum weight recommendation of the chair?
- Maximum Weight Recommendation: 200-450lbs(varies by product). Please refer to the product specifications for the exact weight recommendation.
Does the fabric version of this chair smell? If so, for how long?
- Some furniture may have a temporary odour due to the materials used or packaging. Generally, the odour should dissipate within a few days to a few weeks.
Is it possible to provide the assembly instructions and a list of parts for the product?
- Yes. For products requiring assembly, installation instructions and necessary hardware are included in the package.