Product Q & A
Is the seat width ok for all-sized adults?
- Yes! Maximum Weight Recommendation：265-300lbs(varies by product)
Does the fabric version of this chair smell? If so, for how long?
- Some furniture may have a temporary odour due to the materials used or packaging. Generally, the odour should dissipate within a few days to a few weeks.
Are the legs screw-in? Are they removable?
- The legs are hidden in the bed itself. You just unzip the compartment and you pull the legs into place.
Is it possible to provide the assembly instructions and a list of parts for the product?
- Yes! The product installation manual and installation parts will be included in the box to help you complete the installation
Are the outdoor cushion covers removable?
- Our outdoor cushion covers have zippers and can be removed.
Are there ties on the seat and backrest cushions to secure the patio furniture?
- Our outdoor set series has ties on the seat, could contact us at hello@artleon.com for details
Are there tie-downs on the cushions?
- Our outdoor set series has ties on the seat, could contact us at hello@artleon.com for details
Can this propane fire pit be used on a wood deck?
Please follow the product instructions and local safety guidelines when using a propane fire pit. For questions about specific surfaces or installation requirements, please contact us before use.
Service Q & A
Do I need to pay for shipping?
- We offer free shipping on all eligible orders within the continental United States. Please refer to our Shipping Policy for more information.
Do you ship to Canada / Mexico/ Australia?
- Our orders only are shipped to the continental United States (does not include outlying islands and overseas territories). And currently, we also do not ship to other countries.
Can I purchase extra accessories?
- We are currently unable to sell accessories individually. However, if you need something, please feel free to contact us and we'll check to see if we have what you need.
Are there any discounts available for placing large orders?
- Yes! Please feel free to contact us and we'll confirm the extra discount.
How do I confirm my order?
- An order confirmation email will be sent to you when you place your order. Once your order has been shipped, we will send you a notification with the tracking information. You also can enter your order number and email to check your order status on our track your order page.
Would there be any charges for returning an item?
- We offer a 30-day return period. Please refer to our Return & Refund Policy for more information.
"What should I do if my shipment is lost or damaged?"
- If your package is unfortunately lost or damaged, please get in touch with us right away via hello@artleon.com. We will find the best solution for you.