Shipping & Orders Q & A
Do I need to pay for shipping?
- We offer free ground shipping on all orders within the contiguous United States - with no minimum order value. Please refer to our Shipping Policy for more information.
Do you ship to Canada / Mexico/ Australia?
- We currently ship only within the contiguous United States. We do not ship to Canada, Mexico, Australia, or other countries at this time.
Can I purchase extra accessories?
- If you need something, please feel free to contact us and we'll check to see if we have what you need.
Are there any discounts available for placing large orders?
- Discounts may be available for large orders. Please contact us and we will review your request.
How do I confirm my order?
- An order confirmation email will be sent to you when you place your order. Once your order has been shipped, we will send you a notification with the tracking information. You can also enter your order number and email address to check your order status on our track your order page.
Would there be any charges for returning an item?
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For returns due to product defects, shipping damage, or an incorrect item received: We will cover the return shipping cost. We will provide a prepaid return shipping label and send it to your email address. You can download and print the label and use it to return the item at no cost to you.
- For returns due to personal reasons: You are responsible for the return shipping cost. You may arrange your own shipping method, or you may request a return shipping label from us. If we provide the label, the actual return shipping cost will be deducted from your refund. The return shipping cost is based on the carrier's actual rates.
- We offer a 30-day return period. Please refer to our Return & Refund Policy for more information.
What should I do if my shipment is lost or damaged?
- If your package is unfortunately lost or damaged, please get in touch with us right away via hello@artleon.com. We will find the best solution for you.
Product Q & A
What is the maximum weight recommendation of the chair?
- Weight capacity varies by product. Please refer to the product specifications for the exact weight recommendation.
Will my furniture have an odor when unpacked? If so, for how long?
- Some furniture may have a temporary odor due to the materials used or packaging. Generally, the odor should dissipate within a few days to a few weeks.
Is it possible to provide the assembly instructions and a list of parts for the product?
- Yes. For products requiring assembly, installation instructions and necessary hardware are included in the package.